At GaokiDukaan.com, we are committed to delivering authentic, natural, and village-sourced products to your doorstep in a safe and timely manner. Please read our Shipping Policy carefully to understand how orders are processed and delivered.
1. Shipping Locations
We currently ship to most locations across India. Delivery availability may vary depending on your location, product type, and logistics partner coverage.
2. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timeline
- Estimated delivery time is 3–7 business days, depending on your location.
- Remote or rural areas may require additional delivery time.
- Delivery timelines are estimates and may vary due to weather conditions, festivals, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- Free shipping may be offered on selected products or promotional offers.
5. Order Tracking
Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email, allowing you to monitor your delivery status.
6. Delays & Exceptions
GaokiDukaan.com is not responsible for delays caused by:
- Natural disasters or weather conditions
- Government restrictions or lockdowns
- Courier or logistics partner delays
However, we will always assist you in tracking and resolving delivery issues.
7. Damaged or Missing Items
If you receive a damaged, defective, or missing item:
- Please contact us within 48 hours of delivery
- Share order details and clear photos of the package/product
We will review the issue and arrange a replacement or refund as per our Exchange & Refund Policy.
8. Incorrect Address
Please ensure your shipping address and contact details are accurate. GaokiDukaan.com will not be responsible for delivery failures due to incorrect or incomplete address information provided by the customer.
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
10. Contact Information
For shipping-related queries, please contact us:
Phone / WhatsApp: +91-6262229919
Email: gaokidukaan@gmail.com
Address:
College Road, Bichhua,
District Chhindwara,
Madhya Pradesh – 480111, India