At GaokiDukaan.com, customer satisfaction is our priority. We take great care in delivering high-quality, natural, and village-sourced products. Please read our Exchange & Refund Policy carefully to understand how exchanges and refunds are handled.
1. Eligibility for Exchange
We accept exchange requests under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The request is raised within 48 hours of receiving the order
- The product is unused, unopened, and in its original packaging
To request an exchange, please contact our support team with order details and clear photos of the product.
2. Non-Exchangeable Items
Due to the nature of our products, the following items are not eligible for exchange or refund:
- Perishable goods
- Food items once opened or used
- Items damaged due to improper handling by the customer
- Products purchased during clearance or special discount sales (unless damaged)
3. Exchange Process
Once your exchange request is approved:
- We will arrange a replacement for the same product
- If the product is out of stock, we may offer an alternative product or a refund
- Exchange processing timelines may vary depending on product availability and location
- We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
4. Refund Policy
Refunds are applicable only in the following cases:
- Product is unavailable after order confirmation
- Exchange is not possible due to stock limitations
- Order is canceled before dispatch
Refunds will be Credited to the original payment method within 7–10 business days after approval.
5. Cancellation Policy
- Orders can be canceled before dispatch by contacting our support team
- Once the order is shipped, cancellation requests may not be accepted
6. How to Request an Exchange or Refund
To initiate an exchange or refund, please contact us with:
- Order ID
- Reason for exchange/refund
- Supporting images (if applicable)
Contact Details:
📞 Phone / WhatsApp: +91-6262229919
📧 Email: gaokidukaan@gmail.com
7. Shipping Costs
- Shipping charges (if any) are non-refundable
- In case of damaged or incorrect items, return shipping will be borne by GaokiDukaan.com
8. Policy Changes
GaokiDukaan.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
9. Contact Information
For any questions related to this Exchange & Refund Policy, please contact us:
Phone / WhatsApp: +91-6262229919
Email: gaokidukaan@gmail.com
Address:
College Road, Bichhua,
District Chhindwara,
Madhya Pradesh – 480111, India